New Covid-19 Policies and Procedures
These policies are subject to review and will be updated for the 2021 season once we have further guidance from the UK Government.
East Lyn House is not just a B&B, it is also our home. We hope you understand our reasons for taking extra special care to protect not just you, but our family (including our baby son and elderly parents who live with us.) We would much prefer that we could open all of our rooms with no restrictions or additional procedures but it is just not possible at this time. Please do not hesitate to contact us if you have any queries about any of this information.
This document outlines the additional policies and procedures we have implemented in response to the covid-19 pandemic. These have been written following the guidance given by the UK Government, UK Hospitality and the B&B Association.
Our covid-19 procedures are intended to minimise the risk from this virus to you, other guests and to our family whilst you stay in our home. We will do everything we can to remind you of these instructions and ask that you make every effort to follow them. We reserve the right to ask you to leave our home immediately if you do not, with no refund for the remaining days of your stay.
WHAT CAN YOU DO?
If at any time before you arrive you display any symptoms of Covid-19 you must call us to cancel your booking, no charges will apply.
1. Read this document throughly and follow any requests made in it.
2. If you develop symptoms whilst staying with us, you MUST inform us immediately. We are unable to allow you to stay in our property to self-isolate, and you will be asked to travel straight home to do so.
HOW ARE WE KEEPING YOU SAFE?
Booking and prior to arrival
If at any time you are displaying any symptoms of Covid-19 you must call us to cancel your booking, no charges will apply.
1. Fewer rooms available
We may reduce the number of rooms booked out at any one time in order to make it easier to maintain social distancing.
2. Cleaning of rooms betweem guests
We are performing extra cleaning after a guest has checked-out of a room before the next guest can check-in to it. This, we believe, will give us the greatest chance of minimising possible contamination between stays. If necessary, we may have to move you to a different room of the same, or higher value.
Arriving/ Leaving East Lyn House
1. Parking arrangements
If you choose to use our parking, please ensure that you maintain 2m between yourselves and any other guests. If you require assistance with your luggage, please leave it to one side and we will take it up/down for you.
2. Check-in/out procedures altered
If you are checking in/out at the same time as another guest, we may ask you to wait in the car park or breakfast room/terrace until we have finished checking in/out the other guest.
We encourage our guests to pay by card rather than cash, and the card machine will be cleaned between uses and shared with the guest whilst maintaining at least 2m social distancing.
We will also attempt to contact you prior to your arrival to take payment via the telephone rather than in person.
Room keys will be in your bedroom door on arrival and must be left in the bedroom door at check-out. Room keys will be cleaned between each guest.
1. Hand sanitiser stations in hallway, top of staircases, entrance to breakfast room
We encourage you to bring your own hand sanitiser and wipes.
We have several hand sanitiser stations in the house. There is one in the entrance hallway, one at the top of each staircase and one at the entrance to the breakfast room. We ask that you use these whenever you pass them and especially when entering the property and before breakfast.
2. Guest lounge closed
To enable social distancing, we are using the guest lounge (in addition to the breakfast room,) for breakfast service.
Whilst you will still be able to pass through this room each morning to access the breakfast room and terrace, it will be closed at all other times.
3. Breakfast Room and terrace for use outside of breakfast times
We appreciate that the reduced number of bar and restaurant tables available for evening meals locally means that guests may be more likely to purchase take-away meals. We are happy for guests to use tables on the terrace to consume these items.
We ask that guests are considerate of each other, always maintain social distancing of 2m and dispose of all rubbish in the bin provided. No take-away food or picnic items are to be consumed in the bedrooms.
1. Reduced entry into rooms
During your stay, we will only enter your room each day to exchange cups, glasses and water bottles. We will wear masks and use hand sanitiser while doing so. We ask that you leave windows open where possible to aid ventilation.
2. Enhanced cleaning of rooms between guests
Whilst we always maintain the highest of cleaning standards, we have introduced enhanced cleaning of each room between guests. All hard surfaces will be cleaned with anti bacterial/viral wipes. Soft surfaces will be sprayed with disinfectant spray.
3. Removal of some items from bedrooms
Decorative cushions have been removed from the bedrooms. Room information and local leaflets will be either be single use or easy-clean versions.
4. Tea trays, waste bins
Please replenish your tea and coffee from our supplies on the first floor landing (please make use of hand sanitiser provided before doing so.) Please leave your tied bin bags outside your bedroom for collection when full.
1. Breakfast service area/room
Breakfast will be served in the guest lounge and breakfast room.
Each table will be cleaned with anti-viral wipes/spray before and after guest use. Tables have been arranged to maximise the distance between them. Please do not move the tables to a different position.
Breakfast tables will be left empty after cleaning until breakfast service the following day. We have eight tables for breakfast service. To enable us to clean surfaces carefully, we will not re-use a table once a guest has vacated it that morning.
2. Pre-ordering of breakfast
In order to minimise contact at the breakfast table (and because we cannot put the usual buffet out,) we are asking that you pre-order your breakfast items. A form will be provided each day. Please place your order form in the box provided near the front door by 7pm the previous evening.
3. Breakfast Buffet
No breakfast buffet items will be left out. Items from the buffet will be available on the breakfast item pre-order form.
4. Riverside Terrace
In good weather, we encourage guests to take breakfast on the terrace. This makes social distancing even easier and affords you beautiful views of the river.